Refund policy

Return procedure

Return procedure : After notification the customer will receive return instructions including the address to which the product should be returned. Products must be returned in their original packaging, complete with all accessories, instructions, etc., and accompanied, if possible, by a copy of the purchase invoice (which can be sent by e-mail).

Return costs : Except in the case of a defective product or proven non-conformity, return shipping costs are at the customer's expense. If the product is recognized as defective or non-conforming by the Operator, all return costs will be reimbursed to the Customer.

Processing returns: On receipt of returned products, the Operator undertakes to examine the products promptly and to inform the Customer that the return will be processed. If the return is validated, the Operator will exchange the product or refund the sums paid, according to the Customer's wishes, within 30 days. This period may be extended if further investigations are required.

Exceptions: Except in the case of a defective product or proven non-conformity, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the above conditions are not met.